Chunk Training

Chunk Training

We all know the importance of ensuring our whole veterinary practice team excel at customer service and have a clear and consistent understanding of practice policies & treatments! To help achieve this, Chunk Training is the latest development in fun, interactive, online training that staff can access anytime and anywhere they have an internet connection.

Liz Watkins, an experienced veterinary surgeon who manages three practices in North Somerset originally came up with the concept of Chunk Training from the needs of her own practices, and ensures that the content is very relevant and valuable for the real world!

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Bereavement
Bereavement is a delicate area which unfortunately we often have to deal with in veterinary pract..
£20.00
Caring for Clients complete course
This online course of 6 modules is aimed at anyone who interacts with clients and is especially r..
£100.00
Based on 1 reviews.
Client Debt Control
Ensuring bills are explained to clients professionally, paid on time and thus client debt is kept..
£20.00
Communicating, listening and conversing
Being really good at ‘the spoken (and unspoken) word’ is a tricky skill to master. This module ex..
£20.00
Complaints and Mistakes
No matter how brilliant your veterinary practice is, unfortunately complaints and mistakes are un..
£20.00
Delighting the Client
Being able to delight clients and instil loyalty is of the upmost importance to your veterinary p..
£20.00
Ectoparasites
This module is aimed at front desk / receptionist staff at veterinary practices and provides an i..
£20.00
Endoparasites
This module is aimed at front desk / receptionist staff at veterinary practices and provides an i..
£20.00
Is it an emergency?
This module is aimed at front desk / receptionist staff as a guide to rating client calls. Is it ..
£20.00
Pet Insurance
Pet Insurance is now very commonly purchased by pet owners and so having a good basic understandi..
£20.00
Referrals and second opinions
Knowing when and why to refer is essential for members of all veterinary teams and is the core ob..
£20.00
Winning the new Client
Continually winning new clients is essential for your veterinary practice business, and giving yo..
£20.00
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