Customer Service

Display: List / Grid
Show:
Sort By:
Case Studies: How to Achieve Effective Compliance
Learning Objectives A selection of key case studies using knowledge and skills acquired upon ..
£150.00
Core Principles plus Case Studies: How to Achieve Effective Compliance
Learning Objectives The complete package of the Core Principles module and related Case Studi..
£250.00
How to Create Responsive Clients
Learning Objectives This case-based online continuing education module focuses on the necessa..
£35.00
Caring for Clients complete course
This online course of 6 modules is aimed at anyone who interacts with clients and is especially r..
£100.00
Based on 1 reviews.
Cat Friendly Practices: How it Helped Us
Speaker Elizabeth Colleran Support and Resource Recorded at the NAVC Conference 2013...
£35.00
Client Debt Control
Ensuring bills are explained to clients professionally, paid on time and thus client debt is kept..
£20.00
Communicating, listening and conversing
Being really good at ‘the spoken (and unspoken) word’ is a tricky skill to master. This module ex..
£20.00
Complaints and Mistakes
No matter how brilliant your veterinary practice is, unfortunately complaints and mistakes are un..
£20.00
Delighting the Client
Being able to delight clients and instil loyalty is of the upmost importance to your veterinary p..
£20.00
Ectoparasites
This module is aimed at front desk / receptionist staff at veterinary practices and provides an i..
£20.00
Endoparasites
This module is aimed at front desk / receptionist staff at veterinary practices and provides an i..
£20.00
Handling Discontented Clients
When clients are discontented, angry, upset, frustrated, confused it is the team members who need..
£35.00
Have Them at Hello: Phone Skills that Work
Excellent phone skills create positive first impressions, help convert telephone shoppers, and b..
£35.00
Is it an emergency?
This module is aimed at front desk / receptionist staff as a guide to rating client calls. Is it ..
£20.00
Pet Insurance
Pet Insurance is now very commonly purchased by pet owners and so having a good basic understandi..
£20.00
Provided by Vetstream