Communication

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How to Create Responsive Clients
Learning Objectives This case-based online continuing education module focuses on the necessa..
£35.00
How to Promote Your Healthcare Programme
Learning Objectives Effective communication of the products and services you sell in your cli..
£35.00
Caring for Clients complete course
This online course of 6 modules is aimed at anyone who interacts with clients and is especially r..
£100.00
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Client Communications that Enhance Patient Care
Speaker Amanda Donnelly Support and Resource Recorded at the NAVC Conference 2013. ..
£35.00
Client Debt Control
Ensuring bills are explained to clients professionally, paid on time and thus client debt is kept..
£20.00
Communicating, listening and conversing
Being really good at ‘the spoken (and unspoken) word’ is a tricky skill to master. This module ex..
£20.00
Complaints and Mistakes
No matter how brilliant your veterinary practice is, unfortunately complaints and mistakes are un..
£20.00
Delighting the Client
Being able to delight clients and instil loyalty is of the upmost importance to your veterinary p..
£20.00
Ectoparasites
This module is aimed at front desk / receptionist staff at veterinary practices and provides an i..
£20.00
Endoparasites
This module is aimed at front desk / receptionist staff at veterinary practices and provides an i..
£20.00
How to Talk About Money and Other Uncomfortable Subjects
"Now what?!" A client is refusing to pay for treatment because it is more than they were told..
£35.00
Is it an emergency?
This module is aimed at front desk / receptionist staff as a guide to rating client calls. Is it ..
£20.00
Pet Insurance
Pet Insurance is now very commonly purchased by pet owners and so having a good basic understandi..
£20.00
Referrals and second opinions
Knowing when and why to refer is essential for members of all veterinary teams and is the core ob..
£20.00
Silent Communication
Are your values, vision and mission clear for your client to understand? Communication occurs in ..
£35.00
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