Communicating, Listening and Conversing

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  • Regular price £20.00

Being really good at ‘the spoken (and unspoken) word’ is a tricky skill to master. This module explains how to become really effective in communication through the application of some simple actions. It is the third module in Chunk Training’s 6 module course on Caring for Clients.

By the end of this module you will:

  • Be adept at preparing and opening conversations with clients
  • Understand the importance of listening
  • Understand how best to communicate to help both your own, and your clients, processing of information
  • Communicate your views and responses effectively so that the client is engaged and listening to you.

Support and Resource

This continuing education module contains:

  • Fully interactive screens
  • A downloadable module summary hand-out
  • A range of self assessment questions
  • A personalised, printable certificate of completion

CPD Hours


Course Licence Validity

Licence valid for one user for 2 weeks from date of purchase.