Being really good at ‘the spoken (and unspoken) word’ is a tricky skill to master. This module explains how to become really effective in communication through the application of some simple actions. It is the third module in Chunk Training’s 6 module course on Caring for Clients.
By the end of this module you will:
- Be adept at preparing and opening conversations with clients
- Understand the importance of listening
- Understand how best to communicate to help both your own, and your clients, processing of information
- Communicate your views and responses effectively so that the client is engaged and listening to you.
Support and Resource
This continuing education module contains:
- Fully interactive screens
- A downloadable module summary hand-out
- A range of self assessment questions
- A personalised, printable certificate of completion
Course Licence Validity
Licence valid for one user for 2 weeks from date of purchase.