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Management & Reception

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Management & Reception

Management & Reception Welcome to Vetacademy's online CPD/CE for veterinary practice managers and receptionists powered by Vetstream. Are you recently promoted? Or an experienced manager looking to sharpen up your skillset? Our comprehensive range of courses covers everything from HR to GDPR, critical thinking to positive thinking. All courses are accessible worldwide. Don’t forget to check out our special offers and trending now for the hottest topics in online veterinary CPD/CE.
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15-minutes,management-reception,mental-health-well-being,microlearn,personal-development
Positive Thinking
Positive Thinking

£12.00

262451003569
15-minutes,customer-service,management-reception,microlearn
Telephone Manner
Telephone Manner

£12.00

235920294065
15-minutes,management-leadership,management-reception,microlearn
The Effective Leader
The Effective Leader

£12.00

235920294065
1-5-to-5-hours,management-leadership,management-reception,microlearn,special-offers
Offer
Management and Leadership Bundle
Management and Leadership Bundle

£105.60 £132.00

155869839447
30-minutes,chunk-training,customer-service,customers,management-reception
Delighting the Client
Delighting the Client

£20.00

238083047601
15-minutes,management-leadership,management-reception,microlearn
Developing Leadership
Developing Leadership

£12.00

235920294065
15-minutes,customer-service,management-reception,microlearn
Know Your Customer
Know Your Customer

£12.00

235920294065
15-minutes,management-reception,mental-health-well-being,microlearn,workplace-wellbeing
Relationship Building
Relationship Building

£12.00

262451200177
1-5-to-5-hours,canine,compassion-understood,end-of-life,feline,management-reception,mental-health-well-being,vet-nurse-tech,veterinarian,veterinary-nurses,veterinary-nurses-technicians
The Pet's Passing
The Pet's Passing

£75.00

161745010775
1-5-to-5-hours,management-reception,mental-health-well-being,microlearn,special-offers,vet-nurse-tech,veterinarian,veterinary-nurses,veterinary-nurses-technicians,workplace-wellbeing
Offer
Wellbeing Bundle
Wellbeing Bundle

£153.60 £192.00

262451200177
15-minutes,data-protection,management-reception,microlearn
What to Expect from the New GDPR
What to Expect from the New GDPR

£12.00

235920294065
30-minutes,chunk-training,customer-service,customers,management-reception
Is it an Emergency?
Is it an Emergency?

£20.00

238083047601
30-minutes,chunk-training,finance,management-reception
Client Debt Control
Client Debt Control

£20.00

238083047601
15-minutes,business-resilience,management-reception,mental-health-well-being,microlearn,personal-development,workplace-wellbeing
Dealing With Stress
Dealing With Stress

£12.00

262451200177
1-5-to-5-hours,management-reception,microlearn,special-offers,teamwork
Offer
Teamwork Bundle
Teamwork Bundle

£57.60 £72.00

262451134641
60-minutes,career-development,management-reception,microlearn,recruitment,special-offers
Offer
Interview Techniques Bundle
Interview Techniques Bundle

£28.80 £36.00

155869839447
15-minutes,career-development,management-reception,microlearn
Tips for the Interviewee
Tips for the Interviewee

£12.00

235920294065
15-minutes,management-leadership,management-reception,microlearn
Project Management
Project Management

£12.00

235920294065
30-minutes,chunk-training,customer-service,customers,management-reception
Complaints & Mistakes
Complaints & Mistakes

£20.00

238083047601
30-minutes,chunk-training,end-of-life,management-reception,mental-health-well-being,vet-nurse-tech,veterinarian,veterinary-nurses,veterinary-nurses-technicians
Bereavement
Bereavement

£20.00

161745010775
15-minutes,management-reception,microlearn,workplace-wellbeing
Impact and Influence
Impact and Influence

£12.00

262451200177
15-minutes,customer-service,management-reception,microlearn
Handling Complaints
Handling Complaints

£12.00

235920294065
15-minutes,customer-service,literacy-skills,management-reception,microlearn
Email Etiquette
Email Etiquette

£12.00

235920294065
15-minutes,business-resilience,management-leadership,management-reception,microlearn,teamwork
Effective Delegation
Effective Delegation

£12.00

262451134641
15-minutes,management-reception,mental-health-well-being,microlearn,personal-development,video
Confidence
Confidence

£12.00

290329460913
15-minutes,business-resilience,communicating,communication,communication-social-skills,management-reception,microlearn,video
Communicating with Emotional Intelligence
Communicating with Emotional Intelligence

£12.00

290329460913
15-minutes,customer-service,management-reception,microlearn,perspective,positive,soft-skills,video
A Positive Perspective
A Positive Perspective

£12.00

290329460913
15-minutes,management-leadership,management-reception,microlearn
Taking the Lead
Taking the Lead

£12.00

235920294065
15-minutes,management-reception,microlearn,personal-development
Time Management
Time Management

£12.00

262451003569
15-minutes,management-reception,mental-health-well-being,microlearn,workplace-wellbeing
Mental Health
Mental Health

£12.00

262451200177
1-5-to-5-hours,canine,cat,cpc-cares,end-of-life,euthanasia,management-reception,nurse,nursing,rabbits-exotics,trending-now,vet,vet-nurse-tech,veterinarian,veterinary-nurses,veterinary-nurses-technicians,video
Understanding Pet Loss
Understanding Pet Loss

£85.00

290329460913
30-minutes,chunk-training,customer-service,customers,finance,management-reception
Pet Insurance
Pet Insurance

£20.00

238083047601
30-minutes,canine,cat,chunk-training,dermatology,dog,dogs,feline,management-reception,parasitology,rabbit,rabbits,rabbits-exotics,veterinary-nurses-technicians
Ectoparasites
Ectoparasites

£20.00

11848089630
15-minutes,management-reception,mental-health-well-being,microlearn,wellbeing,workplace-wellbeing
Winter Wellbeing
Winter Wellbeing

£12.00

262451200177
15-minutes,customer-service,management-reception,microlearn
Maintaining Existing Customers
Maintaining Existing Customers

£12.00

235920294065
15-minutes,management-reception,mental-health-well-being,microlearn,workplace-wellbeing
Healthy Living
Healthy Living

£12.00

262451200177
15-minutes,management-reception,microlearn,teamwork
Find Your Role
Find Your Role

£12.00

262451134641
15-minutes,literacy-skills,management-reception,microlearn
Effective Writing
Effective Writing

£12.00

235920294065
15-minutes,communication-social-skills,management-reception,microlearn,teamwork
Dealing with Conflict
Dealing with Conflict

£12.00

262451134641
15-minutes,career-development,management-reception,microlearn,video
Appraisal Interviews
Appraisal Interviews

£12.00

290329460913
15-minutes,corporate,management-reception,microlearn,responsibility,security,social,social-corporate-responsibility,video,workplace
Absence Management
Absence Management

£12.00

290329460913
15-minutes,communication-social-skills,management-reception,microlearn
Workplace Diplomacy
Workplace Diplomacy

£12.00

235920294065
15-minutes,finance,management-reception,microlearn
Finance for Non-Financial Managers
Finance for Non-Financial Managers

£12.00

235920294065
15-minutes,management-reception,mental-health-well-being,microlearn,workplace-wellbeing
Managing Emotions
Managing Emotions

£12.00

262451200177
15-minutes,management-reception,managing-change,microlearn,video,workplace-wellbeing
Changing Behaviours
Changing Behaviours

£12.00

262451200177
1-5-to-5-hours,management-reception,microlearn,personal-development,special-offers
Offer
Personal Development Bundle
Personal Development Bundle

£86.40 £108.00

155869839447
1-5-to-5-hours,management-reception,managing-change,microlearn,special-offers
Offer
Managing Change Bundle
Managing Change Bundle

£57.60 £72.00

155869839447
60-minutes,literacy-skills,management-reception,microlearn,special-offers
Offer
Literacy Skills Bundle